How to Cancel a Candy AI Subscription

Cancelling Candy AI takes under a minute and needs no email or phone call. What trips people up is everything around it: cancelling is not a refund, deleting the account is a different button, and Candy's own documents disagree about what happens to unused tokens. This page goes through all of it, quoting Candy's terms and help center.

Cancel Candy AI in five steps

These are the steps in Candy's help center article "How do I cancel my subscription?":

1. Log in to your Candy.ai account.
2. Open the My Profile menu.
3. Click Settings.
4. Scroll to the bottom, where your subscription details sit next to an Unsubscribe button.
5. Click Unsubscribe and confirm any extra prompts.

The terms of service describe the same path ("Settings / Unsubscribe") and add that "your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent period." Candy has no native iPhone or Android app, so there is no app-store subscription to hunt for: you cancel in the browser, on phone or desktop. Take a screenshot of the confirmation; it is your proof if a charge appears later.

What happens after you cancel

Do you keep your tokens? Candy's documents disagree

This is the one point we cannot settle for you. Section 10.2 of Candy's terms of service says that at the end of the billing period "Any remaining tokens in your account will expire and become unusable", and that they "will not carry over or be refunded after your subscription ends."

Candy's help center article on cancelling says the opposite: "Canceling your subscription does NOT delete your tokens. Your current balance will stay on your account even when you return to our Free service, and you can use it again once you become a Premium subscriber." It also notes that your balance is not displayed while you are on the free plan.

The terms are the binding document, so plan as if unused tokens are lost. The safe move is to spend them before the period ends. In Candy Shorts, a typical series costs 36 tokens to finish, so one month of Premium tokens covers 2 typical series. Our unlock calculator shows what your balance can finish.

Cancelling is not a refund

Candy's help center is blunt: "Canceling your subscription does not automatically issue a refund." Cancelling stops future charges. A refund is a separate request that Candy support reviews by hand. The conditions, from section 10.4 of the terms and the help center:

• Time: "You have 24 hours after your payment to request a refund."
• Usage: a subscription refund "will be denied if you have used more than 20 tokens."
• Payment method: "We can only refund subscriptions that were purchased via card."
• Technical issues: no refund "in cases where there was a technical issue on the user's side."

To ask, email support@candymail.ai from the address on your account, and say clearly that you want a refund, not just a cancellation. The help center warns that cancelling inside the window "does not count as submitting a refund request". EU and UK residents get a separate withdrawal right under section 10.4.3 of the terms; it is written for people who live there, not for US residents.

Cancel vs delete your account

Cancelling keeps your account, chats and images. Deleting removes them. Candy's help center gives the path: My Profile, Settings, scroll to the "Danger Zone", then Delete Account. It says deleting an account before the renewal date "will automatically cancel any active subscription as well", and that some data is still kept for legally required periods. If you want both, cancel first, use or accept the loss of your tokens, then delete.

Other questions people hit

Can I pause instead?

No. Candy's help center says "Currently, it's not possible to pause your subscription." Cancel and subscribe again later.

Can I remove my card?

Not your only card while the subscription is active: the help center says "you must keep at least one payment method on file". Extra saved cards can be removed under Subscription, Payment Method. Note that the terms let Candy charge a saved backup card if a renewal charge on the main card fails.

Charged after cancelling or deleting?

Check that the charge reads "EverAI", the name Candy says it bills under, and compare the date with your renewal date: a charge before your cancellation took effect is normal. Otherwise email support@candymail.ai with your account email and the last four digits of the card, as Candy's help center asks.

What these plans renew at

For reference, the plans as Candy showed them to an anonymous US visitor on Oct 19, 2026. Your own checkout page is what counts.

Prices as shown to an anonymous US visitor on candy.ai/subscriptions, Oct 19, 2026. Premium benefits listed there: Create your own AI Girlfriend(s); Generate 18+ Videos; Generate 18+ Images; Full Live Action Experience; Unlimited text messages; 100 tokens per month.